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Cashing up is wrong: cash amount
Cashing up is wrong: cash amount

How to troubleshoot if your cash amount is wrong at the end of the day when you cash up

Kate Shove avatar
Written by Kate Shove
Updated over a year ago

There's a couple of steps you can follow to see if you can find an error in your payments if your cash amount is incorrect. The easiest place to look through bills is your Sales Log in Reports for the time period you're looking at

  • If The Salon App says you have more cash than you actually have, go down the list of payments from the day and make sure you haven't selected cash instead of card. If you have, here is how to reprocess that

  • If The Salon App says you have less cash that you actually have, you might have processed a bill with change when you shouldn't have. Again go down the list, check each receipt for an incorrect change amount and if so you can reprocess using these instructions

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